1. Home
  2. Login
  3. Recent Orders
  4. View Basket
  5. Checkout

Unfortunately from Friday 10th March 2017 DVC has ceased trading. We would like to thank our customers for their support over the years. For a short time we may be able to offer limited technical support. Please email sales@dvctraining.co.uk and we will try to help where possible.

How to restore a system to its default settings

How to restore a computer to the way it was when it left us at DVC

All of our DVC computers come with an image of the computer that was made after everything was installed, activated and tested. If your computer goes horribly wrong, because of software that has been installed or a corrupt disc, it is easy to get back to this image and have the computer set up as it was when it left us at DVC. The procedure is slightly different depending on whether you are using Windows 7 or Windows 10.

Please be aware of the following before carrying out this procedure:

  • This will wipe your programs drive and you will loose all information on it - such as emails pictures, music or even editing projects if you have been installing them on the C drive, Make sure you back up everything before restoring and image.
  • This will put the computer back to how it was when it left DVC. Any software you have installed and activated since then will be lost. Make sure to deactivate any software you have installed since we sent you the computer so that you will be able to re-install and re-activate it.
  • If it has been some time since you bought the machine this image will be a few years old so you will need to update Windows and other programs after re-installing. Do not do this proceedure lightly. It is a useful alternative to having to send the computer back to us to be fixed, but not the first option when there is a problem.
  • Ring us before carrying out this procedure. There may be other ways to fix your problem without setting the machine up from scratch.

To restore a Windows 10 computer to the original factory configuration:


1. Back up any files you'd like to keep from your C drive and then disconnect all external drives.

2. Go into the Start menu and choose “Settings”.

3. Click on “Update and Security” and then “Recovery” and finally “Restart Now” in the Advanced Startup section.

4. Choose "Troubleshoot" from the list of options, followed by “Advanced Options” and then “System Image Recovery”.

5. Wait for the computer to load the Windows Recovery Environment.

6. Click on your username when prompted, then leave the password blank and hit “continue”.

7. The computer should find the backup image we've made onto a hidden partition.

8. Hit "next" and "yes" on the various warnings and the computer will eventually restore itself.

To restore a Windows 7 computer to the original factory configuration:


1. Back up any files you'd like to keep from your C drive and then disconnect all external drives.

2. Keep tapping "F8" when you turn the computer on.

3. Choose "Repair my computer" from the list of options and wait for it to load the Windows Recovery Environment.

4. Once that's done simply choose a language and a username.

5. Click on "System Image Recovery" and the computer should find the backup image we've made onto a hidden partition.

6. Hit "next" and "yes" on the various warnings and the computer will eventually restore itself.

Recently Viewed